SHIPPING & RETURN POLICY
At HYZESST APPAREL PRIVATE LIMITED (herein referred to as the “Company” or “HYZESST APPAREL”)with website www.hyzesst.com we take great care in delivering your products to you, and we partner only with reputed national courier service. We’ll deliver anywhere in India. All of your orders will be dispatched within 5-6 business days of order placement.
We send your shipment out with some of the most reputed national couriers like FedEx and other couriers (where FedEx don’t ship goods) to ensure that you receive your products at the earliest and in good condition
Shipment above Rs 1799/- is will be free of cost. However, free shipping is also subjected to promotional offers, which will be decided and updated by the Company during your purchase of the product whenever available.
*Working days excludes Sunday and Public holidays.
The products ordered can be expected to be delivered within 5-6 days in major metro cities and can take anywhere between 6-10 days for other locations, from the time the order is confirmed. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
We will keep you informed on the status of your order including delays if any. You can refer to “Track my order” to see status on your order.
We make an earnest effort to make sure that products listed on our website is available in stock and that the prices shown are correct. In the unlikely event when we’re not able to send your order or replacement due to unavailability of the product in our warehouse, we will inform you within 24 hours from the date you place the order.
We will be able to accept order exchange or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery. In unavoidable situations, (amount charged) will be charged as cancellation fees if shipment is processed from total order value.
Return and Refund Policy
We have a very easy, hassle free return policy. If the product is damaged we will replace the products, provided the product is unused, unworn, unwashed with all tags attached in the original box packing within 14 days of delivery for an exchange.
Note: – We do not have “Money Refund Policy”. Right now our policy does not allow you to exchange the product you ordered for a completely different product. You can change the size for a different size if the size you ordered does not fit you
What are the items/services that cannot be returned?
No Products as well as Apparels
Who pays for return shipping?
If you are returning a purchase and if the product size is an issue, exchanges will be paid by the customer (courier charges) and we send the replaced size free of cost.
We will process your return within 3-4 working days of receiving your shipment. Our quality team will check the products to ensure they comply with our returns guidelines.
In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately.
In the event that the received product is damaged the cost of shipping will be paid by the Company (receiving the product from customer and delivering it again).
Customer will have to raise call on our customer care number and mail us at firstname.lastname@example.org for returning the damaged product along with the images of damaged products. The Company will then guide the customer about the return process.
The returned damaged product will be first inspected by the quality team for genuine damages and the Company will then proceed for replacement.
The charges for shipping the damaged product will be borne by the Company for both pickup of damaged product (from the customer) and drop (for resending the product to customer).
*NOTE: The return process may be different for different cases.
PLEASE NOTE THAT RETURN POSTAGE AND PAYMENT FOR THE RETURN IS THE RESPONSIBILITY OF THE BUYER.
How do I return something?
Check that the items you’re intending to return meet our returns guidelines.
Then follow these instructions to request a return:
Step 1: Put the item(s) you intend to return along with the original invoice, product tags and product packaging in a shipping box
Step2: Seal the box securely with a tape.
Step 3: Send us the packed box through your preferred courier service.
Step 4: Send us an email at email@example.com to inform us about the returns shipment. Please include your original order ID number in the email. After we have received your returns shipment, we will notify you via e-mail and you can Exchange other product for the same value or we will re-send proper product.
Returns Contact Information
In the event of you needing to contact us with regards to returning an item or order to us, please email our customer service team at:
Email – firstname.lastname@example.org
or Phone on –+91 73826 10396